This PRIVACY SUPPLEMENT supplements the information contained in the Privacy Policy of WebMD LLC and its affiliates (collectively, “we,” “us,” or “our”) and applies solely to our users (“consumers” or “you”) who participate in consumer survey panels as described in this Privacy Supplement.
From time to time, we may invite you to join our WebMD Health and Wellness Survey Panels (“Panels”) by asking you to register and complete an intake profile questionnaire to determine your eligibility for certain Panels. If you qualify, you may be added to one or more of our Panels so that you may participate in our online and/or live surveys regarding your opinions and attitudes about your healthcare journey (“Surveys”). Participation in Panels and Surveys is purely voluntary.
We understand how important the privacy of your information you provide to us is to you, and we will protect your personal information and your responses as described in this Privacy Supplement. Notably, your personal information is encrypted and stored separately from your responses, and your responses will not be linked to your personal information. We partner with Q One Tech to administer the Surveys, which will process your personal information on our behalf in accordance with this Privacy Supplement. Surveys conducted by or on behalf of WebMD will contain a link to this Privacy Supplement.
Information Collected About You
Certain information that we collect identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household (“personal information”).
Registration and Profile
To participate in the Surveys, we require you to register and create a username and password. If you choose to register or update your existing account, you may be required to provide certain personal information, including sensitive personal information (as defined under the applicable state privacy laws), and Consumer Health Data (“CHD”) (as defined under applicable state privacy laws), such as your full name, country and nationality, email address, phone number, gender, date of birth and information about your health journey. You are responsible for ensuring the accuracy of the personal information that you submit to WebMD. You are not required to be a registered user of WebMD.com to participate in the Surveys, and if you are registered with WebMD.com, any information you submit as part of the Surveys will not be associated with the registration information that you have previously provided to WebMD.
WebMD Surveys
Based on the information in your Profile, we will send you personalized emails inviting you to participate in one or more online or live Surveys, which will be made available to you through the Member Portal. You may elect the Survey(s) you want to participate in. For each Survey, we will first ask you some screening questions to determine your eligibility to complete a Survey. If you are eligible to complete a Survey, you will be asked for information about your health journey relevant to that Survey.
Rewards and Sweepstakes
If you qualify to participate in a Survey and successfully complete it, you will receive a gift card (“Rewards”). If you answer the Survey’s screening questions but do not qualify to participate in a Survey, you may be entered into a sweepstakes (“Sweepstakes”) for a chance to win a gift card. The personal information you provide in connection with the Rewards and Sweepstakes, which may include your full name, email address, and phone number, will be used solely for the purpose of administering the Rewards and Sweepstakes and as required by applicable law.
Categories Of Sources From Which Information Is Collected
We may obtain the personal information listed above directly from you, such as when you register for the Panels or participate in a Survey.
Use Of Your Personal Information
The information you provide for the Panels and Surveys may be used for the following purposes:
- To provide, improve and create the Panels and Surveys,
- To respond to your inquiries and to send you administrative communications about the Surveys,
- To obtain your feedback on the Surveys,
- To send you personalized emails pertaining to the Surveys you are eligible for, including announcements, reminders and reward opportunities from WebMD,
- To detect and defend against fraud and other threats to the Surveys and or users,
- To identify issues with the Surveys,
- To conduct research and measurement activities, including measuring the effectiveness of the Surveys, and
- To administer your account,
- To show the winners of the Sweepstakes in the WebMD Surveys’ site.
Sharing Your Personal Information
Third Parties
We may disclose aggregated and de-identified information to our customers in connection with the Surveys, which cannot be identified back to an individual user of the Survey(s). We do not sell or share CHD or sensitive personal information as those terms are defined by applicable state privacy laws.
In rare circumstances, if you provide us with information about an adverse event regarding a pharmaceutical product or medical device during or in connection with the Surveys, we may be required to report such information along with your contact information to the manufacturer as required for it to fulfill its reporting obligations to the applicable regulatory authority. If you do not want this information reported to the applicable manufacturer and regulatory authority, then do not provide us with adverse event information.
Companies and Contractors that Work with WebMD
WebMD works with third party companies and contractors that helps us offer the Surveys and to otherwise assist in the operation of the Surveys, including Q One Tech and those that provide services relating to technology, email management and deployment, rewards, sweepstakes and content administration. WebMD contractors sometimes have limited access to your information in the course of providing products or services to WebMD. We contractually require that our contractors not use or disclose your information for any purpose other than providing the limited service or function for WebMD.
Third Party Websites
Certain Surveys and Rewards may be served on, or contain links to, websites that are hosted and operated by our customers or by a company other than WebMD (“Third Party Websites”). WebMD does not share your personal information with these Third Party Websites without your consent, but you should be aware that any information you disclose to these Third Party Websites once you access these Third Party Websites is not subject to this Privacy Supplement. WebMD does not endorse and is not responsible for the privacy practices of these Third Party Websites. You should review the privacy policy posted on the Third Party Website to understand how that Third Party Website collects and uses your information. WebMD makes an effort to make it obvious to you when you leave a WebMD Surveys’ site and enter a Third Party Website, either by requiring you to click on a link or by notifying you on the WebMD Surveys’ site before you visit the Third Party Website. In addition, if you see a phrase such as "Powered by" or "in association with" followed by the name of a company other than WebMD, then you are on a website hosted by a company other than WebMD.
Your Choices and Rights
If you do not want your personal information used by WebMD as provided in this Privacy Supplement, you should not register for the Panels. You can correct, update or review personal information you have previously submitted by going back to the WebMD Surveys’ site, logging-in and making the desired change. You can also request access, correction or deletion of personal information by contacting us using the contact information listed below or through the Contact Us link provided at the bottom of the WebMD Surveys’ site.
You can also unsubscribe from our personalized emails:
- Following the directions included at the bottom of the email and using the “Unsubscribe” link found in the emails.
- Logging in to the WebMD Surveys’ site and changing your email preference under the “Profile” section that you no longer wish to receive those.
Retention of Personal Information
If you have an account on the WebMD Surveys’ site, we may retain your personal information as long as your account is active in order to provide you with access to the Surveys and for a period of two (2) years thereafter.
Contacting WebMD About Your Personal Information or Privacy
Please send us an email by using the Contact Us link at the bottom of the WebMD Surveys’ site if you have any questions about this Privacy Supplement or the personal information, we maintain about you. We will respond to your request within a reasonable timeframe.
You can also contact WebMD’s Privacy Office at:
WebMD LLC
Attn: Office of Privacy
283-299 Market Street, 3rd Floor
2 Gateway Center
Newark, NJ 07102
Effective date: March 14, 2024